Serve as the resource and representative for facility management.
Advance the facility management profession.
IFMA is a member-centric association that exists to guide and develop facility management professionals by providing exceptional services, products, resources and opportunities. In support of its members, IFMA promotes the facility management profession through education, credentialing, government relations, leadership opportunities, publishing, recognizing excellence, research and standards development.
IFMA pledges to live the following core values through its role and responsibilities to stakeholders:
We believe that working together toward a common goal is essential to the success of the association.
We encourage open and frequent dialogue among IFMA staff and the facility management community focused on active listening and earnest response.
IFMA staff members are not only guided by the strategy and values, but are also guided by their own conscience and adhere to a disciplined set of personal principles.
We recognize the importance of excellence in ourselves and to the association. We develop and deliver information, products and services to standards of the highest quality.
We encourage innovation to improve all the ways in which the association pursues its mission.
We uphold honesty, ethical practices and environmental responsibility in our involvement with staff, facility management practitioners, business partners, and facility and industry issues.
We encourage knowledge sharing as a result of our belief that all of us are smarter and more productive than any one of us.
We inspire each other to achieve and grow through a shared vision and passion to excel.
We support the development of our people, association and profession through positive relationships, dynamic synergies and innovative growth opportunities.
We recognize and celebrate the accomplishments of our people, the association's greatest asset.
We understand that we are stewards of the facility management profession and the resources entrusted to the association by its members.
Clarity and focus are infused in the strategy map by three strategic themes. These themes reflect what the executive leadership believes must be done for the organization to succeed.
Through the vertical intersection of each perspective, the strategy map ensures that each theme intersects and infuses every objective contained in each of the four perspectives. The strategic themes ensure the attention and accountability of the theme in all aspects of executing the strategy. The three strategic themes are: global influence, community and operational excellence.
We learn to think globally and subsequently begin to always act globally. Rather than identifying our global intentions solely inside an objective or horizontally in a perspective, this focus as a strategic theme means it permeates everything we, the staff and volunteers, do. In addition to serving a global membership and customer base, the association is an influential worldwide leader for the profession.
In an association, community is paramount and placing it as a theme ensures that it is considered at all levels of execution rather than in only one objective. It provides the association and all of its stakeholders with a sense of belonging to something greater than what each could be on their own. Community is a reason for associating and validates working together.
Operational excellence is not only a theme for our internal business processes, it also is ingrained in everything we do. We serve with excellence, lead with excellence and learn and grow with and through excellence. It provides the highest level of focus in all our activities.